Member of the Week - Dogrobes
Dogrobes is a family-owned business with strong values of excellent product quality and excellent customer service. Margaret Reynolds took over Dogrobes in 2013 from a neighbour who was retiring at the same time as she was becoming an empty nester. Anne had designed the original drying coat for dogs in 2003 and had sold them as a hobby. Margaret was already a fan of Dogrobes for her Toy Poodle after wet walks and bath times. Margaret’s original intention was to continue Dogrobes as a lifestyle business but their customers had other ideas!
Margaret told us more about her role within Dogrobes: “When we started out, I was sewing the Dogrobes myself. As demand started to outstrip supply, I soon realised that this wasn’t sustainable! Now we have two larger manufacturers for Dogrobes and two smaller local manufacturers for our Snoods and Drawstring Bags. Now I no longer sew and have time to concentrate on new product development and meeting our customers at events.”
We asked Margaret why she would like Dogrobes to be member of the week: “Dogrobes has been a member of Inverness Chamber for a few years now. I love reading members’ profiles and hearing how they started in their own business, so I thought I’d tell my story.”
Dogrobes are looking forward to Crufts 2019. Margaret said: “Crufts is the greatest dog show in the world, and this will be our fourth year attending. I love meeting our customers from all over the world! This year we are launching a brand-new design in our Exclusive Collection and we can’t wait to let our customers see the new pattern.”
Dogrobes were delighted to win K9 magazine’s Best New Design for our Camouflage Dogrobe. The camouflage drying coat was specially designed for them and is part of Dogrobes Exclusive Collection. The design features three working dogs hidden within the unique pattern.
Dogrobes’ Exclusive Collection is a luxury range of dog drying coats which feature a bespoke pattern specially designed with a canine twist. Margaret said: “We are currently working on a couple of new products to extend our product range.”
We asked Margaret what she values most about her Inverness Chamber of Commerce membership: “I love the fact that whatever you’re experiencing in your business there’s always someone in the network of members who can empathise. It’s good to feel you’re not alone on your journey, because someone has been there and done it already and can offer advice on how they approached the matter.”
Margaret provided her top-tip to other Chamber members to maximise their Chamber membership: “The membership team are there to help us make the most of our membership. It’s definitely worth picking up the phone or arranging to meet with them. They listened to our plans and together we came up with ideas which worked specifically for us.”
Follow Dogrobes on social media where they will be sharing their Crufts journey this week!