Member of The Week - ILM (Highland)

ILM (Highland) is an independent social enterprise with charitable status, and more recently have established a Trading arm. ILM was established in 1994 to help people into sustainable employment - the ‘Intermediate Labour Market’ - which is where the initials for the company name ‘ILM’ originate.

ILM now delivers housing related services for older people and those with a disability through their Handyperson and Care and Repair services. In addition, ILM delivers a Waste Electrical and Electronic Equipment (WEEE) Recycling and Reuse service for the Highland area, collecting and recycling waste electricals for businesses and the local authority. Their shop sells a wide selection of new and reconditioned electrical appliances, including washing machines, tumble dryers, cookers, fridges and freezers. Goods can be bought and taken away on the same day; and also offer a home delivery service and recycling of your old machine. More recently, ILM has set up and established a Small Works service carrying out home maintenance and property improvement jobs, including insulation, for organisations, businesses and the wider public.

ILM has successfully forged strong partnerships and links across the North of Scotland, including local authorities, the HIE network, housing associations, and increasingly the business sector. Success has been achieved through an approach based on partnership working, delivering a range of services that provide real benefit to the Highlands of Scotland. ILM strives to be a self-sustaining social enterprise. Over the years, ILM have therefore moved away from grant funding, focussing instead on earned income and delivering services through contracting. By doing this, ILM can meet its corporate objectives in a sustainable way.

Martin Macleod, Chief Executive of ILM (Highland) and was appointed on 1st June 2017. Martin joined the company in 1998 as the Sutherland Care & Repair Manager based in their Lairg office; and in 2004 transferred to their head office in Alness as the Care & Repair Manager for Ross-shire. In 2006 Martin became the Housing and Insulation Manager, being responsible for the management and delivery of ILM’s Care & Repair Services, Handyperson Service and Insulation Service. Over the 19 years Martin has worked for ILM (Highland) he has gained a wealth of experience and practicable skills particularly in social inclusion. Martin intends to utilise the skills he has gained to allow him to develop and grow the company whilst ensuring the continuation of the valuable services currently delivered across the Highlands.

ILM (Highland) told Inverness Chamber why they would like to feature as member of the week: “To share our range of services and presence to the wider Chamber community. ILM has been operational for almost 25 years and is a trusted, reputable company, delivering valuable services across our region.”

ILM (Highland) would like to particularly raise awareness of their Waste Electrical and Electronic Equipment service to Chamber members. They provide a professional and fully certified route for businesses to dispose of their WEEE in a safe, environmentally conscious, and legally compliant way. ILM offers a Collection Service – which is a comprehensive service directly from your business premises; and a Drop off Service – where businesses can deliver their WEEE to our designated facility in Alness. ILM also offers a complete and secure hard drive data destruction service. Certificates of destruction and SEPA Special Waste Consignment notices are provided where required. ILM provide exceptionally competitive rates and an outstanding service.

ILM (Highland) have just started to stock brand new Smart TVs in their electrical goods shop, in addition to their growing range of new electrical appliances (washing machines, tumble dryers, fridges and freezers, etc.) which genuinely retail at incredible prices.

They also recently launched a new Highland Veterans Handyperson service for aged armed forces veterans residing in Highland and Moray. The service is to provide help with minor repairs in and around the home, and is delivered through the Unforgotten Forces partnership with funding from the Aged Veterans Fund.

ILM shared with Inverness Chamber their plans for the next 12 months: “To continue to grow and develop as a business and are in the process of reviewing and updating the company’s business development plan…so watch this space!”

ILM told us what they value most about membership: “Being able to meet with other local businesses to share good practice; to gain knowledge and insight into new and emerging changes within the business world; and to feel part of and connected to the local business community.”

Facebook: @ILMHighland
Twitter: @ILMHighland