Member of the Week - Royal Bank of Scotland

Royal Bank of Scotland has served the country since 1727. Banking has changed during that time but the values remain the same – they want to do the best for their customers and the communities they serve. The North and Highlands business team covers a huge geographical area, reaching across Lochaber, Skye and Lochalsh and the Outer Hebrides on the west, to Caithness, Orkney and Shetland in the north.  The team also cover Inverness and Elgin, as well as towns and villages elsewhere. It is wide spread.

RBS are an extremely experienced and enthusiastic team, with specialists relevant to their key sectors here in the north, including agriculture and fishing.  The recent boom in tourism across the north of Scotland has also seen a particular focus on the hospitality and leisure sectors, with many receiving support to purchase, expand and develop their business aspirations over the past 12 months. 

At Royal Bank of Scotland, they value local knowledge and building teams with enthusiasm, understanding and a proactive approach to support their customers. The North and Highlands Business Banking team is no exception. There are eight Relationship Managers and we spoke to Mairi Macdonald, the area’s Business Growth Enabler.  The team is headed up by Garry Munro, Director of Business Banking.

About her role, Mairi said: “My role as Business Growth Enabler is as varied as it is interesting – no two days are the same!  My main activities involve supporting entrepreneurial activity across the Highlands and Islands; through hosting a number of informative events, engagement with other partner organisations, and of course by promoting the Royal Bank’s Boost proposition to SMEs throughout the north of Scotland.”

Mairi told us why she’d like to take advantage of the member of the week campaign: “Being relatively new to the role of Business Growth Enabler, I’m keen to engage with local businesses in the area, to see how I can best support any businesses with their growth aspirations.”

Mairi told us more about the boost proposition: “The Boost proposition is designed to provide knowledge and expertise to small businesses, including support through the bank’s products and services, to networking opportunities and other support services.

Not a customer?  Not a problem!  You don’t need to be a Royal Bank of Scotland customer to take advantage, so feel free to come along to any of my events (you’ll find me on Eventbrite)  or follow me on social media to keep up-to-date with local news and updates relating to SMEs.” - @MairiMacd_ 

Alongside Crowdfunder, RBS recently launched Back Her Businesses – a new initiative to help more women to start businesses.  Back Her Business offers a host of support factors for those women who are thinking of crowdfunding, including free coaching, mentoring and opportunities to meet like-minded women.  What’s more, they’re also offering up to 50% of your fundraising target (max. £5,000) in grant funding for certain successful projects. 

To find out more about Back Her Business, please visit the website:

We asked Mairi about their business plans over the next 12 months: “We already have a diverse events programme lined up for the coming year so please feel free to follow me on Eventbrite to register and attend any of these.”

Mairi told us what she values most about Inverness Chamber membership: “We already have a diverse events programme lined up for the coming year so please feel free to follow me on Eventbrite to register and attend any of these.”

We asked Mairi to provide her top-tip for chamber members to make the most of their membership: My ‘top-tip’ for other Chambers would be to take full advantage of the networking opportunities available to you as a member – particularly if you’re early on in your business journey.  Being able to put a face to a name is key, and attending as many informative events as possible will only contribute to your knowledge and skills base.”

Twitter: @MairiMacd_ @RBSBusiness
Facebook: @RBSBusiness