Mi Business - MacGregor Industrial Supplies
ICC caught up with local, family-owned MacGregor Industrial Supplies - learn more about this customer-focused local business and their recent successes, new products and services!
1.Please tell us more about MacGregor Industrial Supplies background, how long have you been in business and many employees/branches do you now have?
MacGregor Industrial Supplies is an independent, family owned business, based in the Highlands of Scotland. Founded in 1985 with only two employees, we opened the doors of our first branch in Invergordon, selling industrial consumables to the oil industry. In 1997 we relocated to bigger premises in Henderson Road, where you will still find the branch today, now with over 300 employees.
We now have 17 divisions and 6 branches, working in synergy to provide combined expertise to deliver the right products and solutions to our customers. Last year saw us grow from strength to strength. Our newest branch opened in Aberdeen in March 2019 and our dedicated Forest and Groundcare depot in Inverness relocated to bigger and better premises opposite the main showroom on Henderson Road in November 2019. We are continuously looking to further the MIS brand throughout Scotland.
Our branches are located in: Inverness, Elgin, Portree, Stornoway, Kirkwall & Aberdeen.
2. Can you tell us more about the job roles at MacGregor Industrial Supplies:
Our employees have a strong focus on customer service in order to provide our customers with the right product, to the right location, at the right time and at the right price. We work together as one big team, with each employee playing a vital role in delivering the best possible customer experience/service.
3.What is unique about MacGregor Industrial Supplies?
We are a customer driven business who focus on working towards our customers success. Although we are classed as an Industrial Supplies company, our branches and walk-around showroom cater for trade and DIY lovers alike. We have something for everyone at MacGregor Industrial Supplies.
We believe our unique selling points are as follows:
-We cater for all industries and business needs.
-We supply goods that are supported by our dedicated servicing department.
-We offer free delivery across the North of Scotland on most products.
-We have product experts across each division.
-We offer a vast range of stock which supports a 96.6% first time customer order fulfilment rate.
-We provide good quality products and a wide range of brands.
-We have friendly and approachable staff with customer service as a priority.
-If you need something that we don’t stock, we can source it for you.
One of our recent successes is our expanding branding department which has become one of the main providers for branded corporate wear and school wear across the North of Scotland. Similarly, all our Locksmiths have been approved by the Master Locksmiths Association (MLA) meaning they have been vetted, inspected and are fully qualified to keep your businesses and homes secure. Our trailers and fencing division continues to expand with a wider range of fencing materials being stocked.
4. Which products/services would MacGregor Industrial Supplies like to promote?
Our Forest and Groundcare division have recently relocated from Harbour Road to Henderson Road opposite our main showroom. The move has taken considerable planning resulting in an increased product range and a new workstation for servicing your groundcare products. We have a fantastic new range of automowers, mowers, strimmer’s, chainsaws and quads and an increased range of products from our key suppliers such as Husqvarna, John-Deere and Honda. This spring we will be holding an open day for our new showroom, which will feature your favourite suppliers, entertainment and complimentary food that the whole family will enjoy. Keep an eye out for more information.
5. Does MacGregor Industrial Supplies have any new products/services coming up?
We are delighted to announce the introduction of our new range of decorative and industrial paints this month. We will be stocking a variety of domestic and trade paints plus all the additional utensils you would need making our store a complete package for painters and decorators and DIY enthusiasts. Sourcing from over 20 new suppliers, we can accommodate all requirements that our existing and new customer base in the North of Scotland may require.
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