Partner of the Week - Fibre 1

Fibre 1 are a Moray based telecoms company, we provide companies UK wide with Fibre, Leased Lines, FTTC, FTTP, Hosted Telephony, Lines & Calls, 4G and Mobiles. We guarantee reliable connections regardless of location (no matter how remote!) at the best possible price with excellent customer service as standard. Our Switch and Save service is hassle free and a quick and effective way to highlight savings and the best part is we take care of all the hard work for you. We do not operate a call centre; our excellent customer service team are based locally which removes the headache of dealing with larger carriers and takes away the requirement for constantly waiting for updates. You’ll deal with us directly, whatever your question.  Fibre1 started trading in October 2016, we moved to Horizon Scotland offices in Forres in October 2018 due to expansion and currently occupy four units. Now employing seven full -time staff members, we are actively looking to add to this as we continue to go grow. W are currently looking to recruit an Internal Accounts Advisor.

Aimee Walker – Office Co-Ordinator, I support the Operations director, look after social media accounts and liaise with Chambers of Commerce and general admin duties.

We are keen to engage with people, we want to be able to help improve companies’ connectivity and telephony service AND save them money. Member of the Week is a great opportunity for us to showcase our services and business.

SWITCH AND SAVE CAMPAIGN
We can provide a hassle-free switch and save service helping you to start saving money. Due to the current COVID-19 pandemic now is the ideal time to review your company costs and highlight any potential savings that can be made. Our switch and save service is a quick and effective way to highlight these savings and the best part is we take care of all the hard work for you, We want to ensure that companies are getting the best deal on their telecoms and connectivity and we would like to help you to reduce your costs. All we would need is a copy of your latest bills and we will come back to you with an easy to read comparison. Why don’t you let us prove we can help you save by sending us your bills?


 Fibre 1 provide hosted voice, Fibre, MPLS/VPLS, Ethernet, City Fibre, Cloud, Firewall and Disaster Recovery and wireless Ethernet solutions to businesses within the Highlands and UK-wide. Our customers range from small family businesses, to larger multi-site businesses, who rely on having the best connectivity to enable their business runs smoothly. We also work closely with a number of Channel Partners across the UK, who promote Fibre 1 and our services.

COVID has shown how important it is to ensure you have a reliable connection and the flexibility to move to a remote solution if required.  With Openreach phasing out PSTN lines by 2025 and ISDN lines no longer available to purchase the world of VoIP will soon be the normality.  We are urging all users to make the move to VoIP sooner rather than later. 

Hosted VoIP is the future of telephony and comes with a range of benefits which can also help customers save money as the monthly costs include all local, national and mobile calls ensuring customers are not caught out by the addition of hefty call charges.  The VoIP system gives users greater control on how their calls are handled with the a number of features as standard including caller display, hunt groups, voicemail (email alert can be sent to be played on any device with speakers), call redirect along with a number of others.

Fibre 1 can also offer the added benefit that we can fully integrate Microsoft Teams with our VoIP system allowing remote working to be available for employees.  Teams Integration will allow your users to make and receive calls wherever they are with the added collaboration benefits of: File Sharing, Screen Sharing, Video Calling and Instant Chat.  All that is required is an additional licence to enable Teams integration which complements our VoIP phones to provide users a physical desk phone whilst in the office and Teams softphone feature on a smartphone when out and about.

Our business plans over the next 12 months is to develop high-level direct business accounts/channel partner accounts throughout the hosted telephony, Fibre connectivity solutions market, targeting relevant projects in Moray, the Highlands, UK and International based markets. Build on existing ongoing annual revenue models including carrier telecoms pre-select, FTTC, MPLS, Ethernet solutions, Cityfibre, wireless Ethernet. Develop a channel and direct business which Fibre 1 will provide competitive pricing to market. Prices will be visible for all stakeholders to view online, and this approach is core to the market growth strategy. To provide best in class customer services and service provision to all customers and channel partners through Scotland and the UK using the internet as a tool to improve the customer and channel partner experience. Build an excellent working environment for all staff to develop and enhance their career prospects.

ICC asked us what we value most about being a Gold Partner: “We appreciate the role of the Chamber in bringing together membersmake new connections and keep in touch with what is happening within the local business community through their Social Media Channels and Networking Events. Recently exhibited at the virtual Highland Spotlight event and Managing Director Stewart MacDonald hosted a seminar highlighting the transformation of connectivity in the Highlands, without the fantastic work of the Chambers – such events wouldn’t be possible!”

At Fibre 1 our top-tip to other members to maximise their chamber membership is keeping up to date with all the Chamber news is vital in getting the most you can from your membership.

Fibre 1 has announced a six-figure investment by the Fidelity Group, based in Henley-On-Thames. Fibre 1 started trading in 2016 and in October 2019 the company hit the £1 million mark in contract wins.

We believe strongly in supporting the community. We are currently the short sponsors for both League Two side Elgin City FC and Lossiemouth FC who compete in the Highland League. Both clubs have recently signed affiliate deals which will see revenues go back to each club to support their fundraising strategies and community development programmes. We have recently signed two more clubs up as affiliate partners – premiership side Ross County and Championship side Inverness Caledonian Thistle.

Earlier last year we were announced as Moray School Bank’s first corporate sponsor. Fibre 1 provide connectivity at its HQ in Craigellachie and give a percentage of revenue of all contracts signed to support this invaluable charity.

Successes last year includes the installation of a leased line to Caithness engineering firm JGC’s site at Janetstown. This project was complex and took a great deal of organisation as it needed to liaise with suppliers and co-ordinate the completion of external works, including the laying of cable along the route. These external works were required prior to us being able to install the fibre and take over the customer’s services.

Fibre 1 can offer any of the services below

Hosted Telephony – Voice over internet solution
Lines and Calls – Traditional fixed line service
FTTC – Fibre to the cabinet connectivity
FTTP – Fibre to the premise connectivity (subject to area availability)
City Fibre – Superfast fibre to the cabinet/premise services
4G – Superfast wireless solution
MPLS – Improved network resilience and more efficient network routing
Ethernet – Where traditional Fibre services are too slow and a more dedicated service is required
Mobiles – On the go solutions

Website: fibre1.uk
Facebook: @fibre1.uk
Twitter:@Fibre1Ltd
Linkedin: @fibre-1-ltd/